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Management Team

  • Claire Chiang See Ngoh
  • Senior Vice President, Banyan Tree Holdings Limited
  • Chairperson, China Business Development
  • Managing Director, Retail Operations
  • Chairperson, Banyan Tree Global Foundation

  • Ms Chiang is a co-founder of Banyan Tree Hotels & Resorts and pioneered the Group’s retail business. As Chairperson for China Business Development, she focuses on acquiring new management contracts, and as an Advisor on Human Capital Development guides strategic issues in organisational and human capital capability. She also chairs Banyan Tree Global Foundation, the Group’s sustainability arm.

    Ms Chiang was Chairman of Wildlife Reserves Singapore from 2008 to 2015. She is currently Chairperson of the Wildlife Reserves Singapore Conservation Fund and the National Book Development Council of Singapore. She was appointed Director of Mandai Safari Park Holdings and Denmark based ISS A/S in 2015.

    Ms Chiang is a Pioneering Member for the Diversity Action Committee to build up female representation on company boards. She serves on the Tripartite Committee on Work-Life Strategy steered by the Ministry of Manpower and co-chairs the ACCORD Family & Community Council set up by the Ministry of Defence. Her many affiliations also include Justice of the Peace serving on the Ministry of Home Affairs Board of Visiting Justices & Board of Inspection, governor of Raffles Girls’ Secondary School, Honorary Council Member of the Singapore Chinese Chamber of Commerce and Industry, Member of the National Arts Council, and Chairperson of the Shirin Fozdar Program at the Singapore Management University.

    For her advocacy in social issues, Ms Chiang has won national and international awards, including the Public Service Star BBM for her contribution to implementing work-life integration in Singapore.

    Ms Chiang is married to Group Executive Chairman, Mr Ho KwonPing, with whom she received the Hospitality Lifetime Achievement Award at the China Hotel Investment Summit 2009.


  • Ho KwonCjan
  • Senior Vice President, Managing Director - Design Services

  • Mr Ho is the Senior Designer involved in overseeing design and project teams in the architectural subsidiary of the Group. He has also been a Director of Laguna Resorts & Hotels Public Company Limited (“LRH”) since 2012. Prior to 2005, he was Joint Managing Director of LRH, a position he held from 1998. Mr Ho served as Vice Chairman of Thai Wah Public Company Limited in Thailand from 1997 to 2003. From 1996 to 1998, he was the Managing Director of Thai Wah Resorts Development Public Co., Ltd and from 1985 to 1992, the Project Manager of Thai Wah Resorts Development Public Co., Ltd. Before this, he worked at the architecture firm, Akitek Tenggara, in Singapore. Mr Ho holds a Bachelor of Architecture (Honours) from the National University of Singapore and is a recipient of the Singapore Institute of Architects Gold Medal. He has been registered with the Singapore Board of Architects since 1986. Mr Ho is the brother of the Executive Chairman, Mr Ho KwonPing.


  • Eddy See Hock Lye
  • Senior Vice President, Finance

  • In addition to being Group Chief Financial Officer, Mr See has served on the Board of LRH since 2012. Before joining the Group in 2004, he was the Managing Director of Asia Business Forum from 2002 to 2004 and its Chief Financial Officer from 2001 to 2004. From 1996 to 2001, he was the Group Financial Controller of Amara Holdings Limited. He was also the General Director of Amara Hotel Saigon Company Ltd, which operated Amara Hotel in Ho Chi Minh City, from 1998 to 2001. Prior to that, he was with Ernst & Young for nearly a decade, spending his last four years there as Audit Manager. Mr See holds a Bachelor of Commerce from the University of Auckland and is an Associate Chartered Accountant, New Zealand.


  • Shankar Chandran
  • Senior Vice President, Managing Director, Laguna Resorts & Hotels PLC and Spa Operations

  • Mr Chandran has overseen Banyan Tree Spa since 2005, growing the business to more than 60 spas worldwide. Appointed to the Board of LRH in 2012, Mr Chandran officially became Managing Director of LRH in 2014. From 2001 to 2004, he served as Group Executive (Corporate) Director, and from 1997 to 2001 as Assistant Vice President, Finance. Prior to joining the Group, he was the Financial Controller and Deputy General Manager of Regent Plaza, London, and Regional Internal Auditor/Financial Controller of Hilton International Hotels, UK. Mr Chandran holds a Postgraduate Diploma in Management Studies from Kingston University (London) and a Higher National Diploma in Finance from South West London College, UK.


  • Dharmali Kusumadi
  • Senior Vice President, Managing Director, Architrave

  • Mr Kusumadi oversees the architectural subsidiary of the Group, where he is responsible for design, planning and business development. Prior to joining the Group in 1991, he was the Planning and Development Head of LG Group in Bali, in charge of design and planning for projects. He was the Principal Architect of Kusumadi Associates from 1984 to 1989 and a part-time lecturer at the Architecture Department of Soegijapranata Catholic University, Semarang, Indonesia from 1985 to 1989. He has been a member of the Indonesian Institute of Architects since 1991 and holds a Master of Architecture from Parahyangan Catholic University, Bandung, Indonesia.


  • Des Pugson
  • Senior Vice President, Managing Director, Banyan Tree Hotels & Resorts

  • Mr Pugson joined the Group in 2014 and oversees our Hotel Operations in China as Vice President. Prior to joining us, he already had more than 35 years’ experience in hospitality. He most recently worked for six years as Vice President Operations, Asia Pacific, and Managing Director, China, for the Wyndham Hotel Group. He was also Senior Vice President, Operations, with Jin Jiang International, and with Millennium & Copthorne International. He received his tertiary education at Ecole Hôtelière – Société Suisse des Hôteliers Lausanne, Switzerland.


  • Stuart Reading
  • Senior Vice President, Property Development, Laguna Banyan Tree Ltd

  • Mr Reading assumed his current role in January 2014 and oversees property sales, which has been established as a separate unit due to its increasing importance as a core business for the Group. He was previously Vice President, Chief Financial Officer for LRH and Deputy Managing Director, LRH. Mr Reading has also served on the Board of LRH since 2006. He joined LRH in 2002 as Assistant Vice President, Finance & Administration, responsible for the property sales and holiday club businesses finance function. Prior to joining the Group, he spent more than 10 years with Pricewaterhouse Coopers in Australia and Papua New Guinea. From 1999 to 2002, he was a Director in the Assurance and Business Advisory Services division in Sydney. He is a member of the Institute of Chartered Accountants in Australia and holds a Bachelor of Business degree in Accounting from the University of Western Sydney.


  • Shelly Yeo
  • Vice President, Corporate Finance

  • Ms Yeo plays a key role in the overall running of the Finance Department in the Corporate Head Office and in maintaining statutory compliance of the Group. She also supports the Group’s expansion in entity structuring, tax compliance requirements, audit, and accounts reporting. Prior to joining the Group in 2001, she worked in several companies listed on the Singapore Stock Exchange including Cerebos Pacific Limited and Leeden Limited. She graduated from the National University of Singapore with a Bachelor of Accountancy, and is a member of the Institute of Chartered Accountants Singapore.


  • Hokan Limin
  • Vice President, Hotel Finance

  • Mr Limin is in charge of monitoring hotel performance and implementing policies and procedures. His main responsibilities are hotel finance, compliance, operational analysis, and operational audit. He also supervises risk management. Prior to joining the Group in 1999, Mr Limin worked at hotel investments companies in Indonesia and several five-star resort chains including Hyatt, Inter-Continental, and Shangri-la. He holds a Bachelor of Finance and Accountancy from Trisakti University, Jakarta, Indonesia.


  • Timothy Cheong
  • Vice President, Group Human Resource Director

  • Mr Cheong became Vice President, Group Human Resource Director in August 2015, overseeing all human resource related matters for the Group including LRH. He joined Banyan Tree as Assistant Vice President, Group Human Resource Director in 2011, and was promoted to Senior Assistant Vice President in 2013. Prior to joining the Group, he had some 20 years of experience as a senior human resource manager in the public education sector as well as the project management, oil & gas and banking industries. He has also held senior positions in marketing, finance and internal audit in other companies. Mr Cheong holds a Bachelor of Business Administration from the University of Singapore (now known as the National University of Singapore) and a Masters of Social Science (Counselling) from the University of South Australia.


  • Cindy Lee Lai Yee
  • Vice President, Managing Director, GPS Development Services

  • Ms Lee joined Banyan Tree in 2001 as a cost manager and was promoted to her current role in November 2015. She oversees the development of all new projects by the Banyan Tree Group, with key focus on governance of project and procurement processes as the Group’s footprint expands. She has 30 years of experience in the construction and real estate industry, having practised in both the public and private sectors. Ms Lee holds a Bachelor of Science (Building) and a Graduate Certificate in Real Estate Finance, both from the National University of Singapore.


  • Sachiko Shiina
  • Vice President, Marketing (Japan and Korea)

  • Ms Shiina is responsible for sales and marketing activities for Japan and Korea, and also leads, coordinates and supervises the overall operational and business development activities for the Group in Japan. Ms Shiina joined the Group in 1995 as Sales and Marketing Manager of the Group Sales Agent in Japan. In 2000, she became Director of Sales, Japan, and was promoted to Assistant Vice President, Sales & Business Development in 2006.


  • Philip Lim Choon Siong
  • Vice President, Hotel Operations (China)

  • Mr Lim joined the Group as General Manager of Banyan Tree Sanya in June 2010, and was subsequently promoted to Assistant Vice President for China Hotel Operations and Business Development. He now oversees our Hotel Operations in China. He was previously General Manager with the Marco Polo Hotel Group in Hong Kong and has more than 23 years’ hospitality experience in Asia including Singapore, Hong Kong, Taiwan and mainland China. Philip has a Master’s degree in Business from the University of Newcastle, Australia, and received his hospitality education at The Blue Mountains International Hotel Management School, Australia, and International Hotel and Tourism Training Institute, Switzerland.


  • Kenneth Law
  • Vice President, Global Sales

  • Mr Law leads the company’s sales strategies and heads reservations and distribution worldwide. He joined the Group in 2008 as Assistant Vice President responsible for pre-opening sales operations. In 2012, he was promoted to Senior Assistant Vice President to oversee key account acquisitions and the development of Regional Sales Offices in the Asia Pacific region, and in August 2015 he was placed in charge of sales globally. With more than 20 years of top-flight sales and marketing experience in the hospitality business, he has led hotel sales and marketing teams with Ritz-Carlton, Pan Pacific and InterContinental, and concluded eight hotel openings.


  • Kanruethai Roongruang
  • Vice President, Executive Director - Spa & Gallery Operations

  • Ms Roongruang assumed her current role in January 2015. Her responsibilities include overseeing the global operations of Banyan Tree Spa and Gallery which are integrated as a core business unit of the Group. Her previous appointment was Senior Assistant Vice President – Spa Operations, Asia Pacific (2011) and Senior Assistant Vice President, Executive Director – Spa Operations, Global from 2012. Ms Roongruang joined LRH in 1997 as Manager of Canal Village (Laguna Phuket Shopping Complex) and subsequently became Spa Manager at Banyan Tree Spa Bangkok in 2000. She has 15 years’ experience in spa operations, growing her career in tandem with the expansion of Banyan Tree’s global footprint. She holds a Bachelor of Arts in English from the Prince of Songkla University in Thailand.


  • Gavin Herholdt
  • Vice President, Managing Director, Laguna Lăng Cô, Vietnam (LLC)

  • Mr Herholdt is responsible for the overall performance of Laguna Lăng Cô, which includes formulating and implementing strategies to attract potential investors to LLC, managing the shared service of LLC, such as finance and human resource, and overseeing and promoting LLC property sales and project development.

    Mr Herholdt was previously General Manager, Corporate Services, at Hamilton Island Resort, Australia. He had been responsible for running Hamilton Island operationally and financially since 1996, and was instrumental in turning the resort around from a loss-making to a profitable entity for 15 consecutive years. He was also responsible for residential sales on Hamilton Island from 1999 to 2005.

    Mr Herholdt is a Chartered Accountant by training. Prior to joining Hamilton Island, he was with the accounting firm Coopers & Lybrand from 1986 to 1996, and had worked with them in Canada, the UK and Australia. He obtained his Bachelor of Commerce from the University of Queensland, Australia.


  • Alan Chin
  • Vice President, China Property Development
  • Managing Director, Banyan Tree China Fund

  • Mr Chin is responsible for the development and sales of all property development projects by the Banyan Tree Group in China, and also oversees the Banyan Tree China Fund. He joined Banyan Tree in 2010 as General Manager, Wenjiang Company and Director of Special Projects. With over 20 years of experience in the hospitality and real estate industries, he has practised in the developer, consultancy and private equity sectors. Prior to joining the Group, he held various senior positions at the China Hospitality Fund by RREEF and H&Q AP from 2008 to 2010, and also with Accor Hotel Group from 2002 to 2008. Mr Chin graduated from Beijing Polytechnic University with a Bachelor of Arts in Civil Engineering.


  • Carolyn Zhang
  • Vice President, Corporate (China)

  • Ms Zhang plays a key role in the overall running of the corporate office in mainland China, where she is in charge of all corporate finance and administration functions. She also supports other corporate functions such as human resource, legal and information and communications technology, with co-ordination and direction from the Group Head Office in Singapore. Prior to joining the Group in 2002, she worked for several well-known international conglomerates including Siemens and Thakral. She graduated with a Bachelor of Accountancy from Fudan University, China, and is a member of the Certified Accountants of China.


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